Customer Care
Shipping Policy
This page explains how orders are processed, dispatched, and delivered so customers can purchase with clear expectations.
Last updated: February 17, 2026
Processing Time
Orders are typically reviewed and prepared within 1-3 business days after payment is confirmed.
During peak periods or promotions, processing may take slightly longer. When delays happen, we update customers proactively.
Delivery Estimates
Delivery times depend on destination and shipping method selected at checkout.
- Domestic standard shipping: usually 3-7 business days after dispatch.
- International shipping: usually 7-21 business days after dispatch.
- Customs inspections can extend delivery windows for cross-border orders.
Tracking and Address Accuracy
- Tracking details are provided once the shipment leaves the warehouse.
- Customers are responsible for providing complete and accurate delivery details.
- If a package is returned due to address errors, re-shipping fees may apply.